When initial concepts for a website are offered, a request can be made. However, once you approve or request changes in the initial designs, the refund offer becomes void, and refund requests will not be entertained.

If a refund request is made before the delivery of initial design concepts, you would be eligible for a Full Refund (less a 10% service & processing fee).

If a refund request is made within 48 hours, you would be eligible for a 66% refund (less a 10% service & processing fee).

If a refund request is made between 48-120 hours of the initial design delivery, you would be eligible for a 33% refund (less a 10% service & processing fee).

No refund request will be entertained after 120 hours of the initial design delivery. However, since we believe in 100% customer satisfaction, you’re encouraged to contact us in case of any concern.

No refund request will be entertained if no action has been taken on your order for 30 days after placing it. However, if you want to reactivate your design order, you will be charged a certain fee depending on your project.

No refund requests will be entertained after the final files have been delivered.

For website packages, no refund will be entertained once website development has been completed or once the website has been deployed live.

For video animation packages, no refund request will be entertained after the designing of the storyboard.

All refund requests should be communicated to the support department. Dims Tech LLC, based on the violation of your user agreement, reserves the right to approve/disapprove your request on an individual case-to-case basis.

For Dims Tech LLC / Custom packages, the refund will be applicable the same as it is for the single packages.

For example, if you order website and web design service and approve the website, you can claim a refund for the website service at the time of initial design only.

A refund request will need to have a valid reason, which must be qualified against the design brief and customer feedback for revisions. Unless a concept has not been designed according to the brief, a refund will not be given; however, further revisions will be provided until complete satisfaction.

The money-back guarantee is based on the order being placed in good faith. Where a customer has placed design orders with more than one design agency for the same job with the intention to claim a refund, we do not consider it in good faith. In such a case, we reserve the right to decline a refund request.

All design jobs require customer feedback before finalizing the design; therefore, it is only fair that the customer gets involved and provides feedback to get the desired results.

The 100% unique design guarantee entitles you to a re-draw if our designed website is found to be considerably similar to another website design that may already exist. Any resemblance to an existing design will be merely a coincidence, and Dims Tech LLC will not accept any responsibility or claim any compensation in such a case. It is the client’s responsibility to verify their artwork.