Depending on the chosen package, we offer revision services. Customers can request unlimited revisions free of charge, as long as the design concept remains unchanged. Revisions will be completed within 48 hours.
Refund requests due to a change of mind or plans by the customer do not qualify for a refund.
When initial concepts for a website are offered, a request can be made. However, once you approve or request changes in the initial designs, the refund offer becomes void, and refund requests will not be entertained.
If a refund request is made before the delivery of initial design concepts, you would be eligible for a Full Refund (less a 10% service & processing fee).
If a refund request is made within 48 hours, you would be eligible for a 66% refund (less a 10% service & processing fee).
If a refund request is made between 48-120 hours of the initial design delivery, you would be eligible for a 33% refund (less a 10% service & processing fee).
No refund request will be entertained after 120 hours of the initial design delivery. However, since we believe in 100% customer satisfaction, you’re encouraged to contact us in case of any concern.
No refund request will be entertained if no action has been taken on your order for 30 days after placing it. However, if you want to reactivate your design order, you will be charged a certain fee depending on your project.
No refund requests will be entertained after the final files have been delivered.
For website packages, no refund will be entertained once website development has been completed or once the website has been deployed live.
For video animation packages, no refund request will be entertained after the designing of the storyboard.
All refund requests should be communicated to the support department. DIMS-TECH LLC, based on the violation of your user agreement, reserves the right to approve/disapprove your request on an individual case-to-case basis.
For DIMS-TECH LLC / Custom packages, the refund will be applicable the same as it is for the single packages.
For example, if you order website and web design service and approve the website, you can claim a refund for the website service at the time of initial design only.
A refund request will need to have a valid reason, which must be qualified against the design brief and customer feedback for revisions. Unless a concept has not been designed according to the brief, a refund will not be given; however, further revisions will be provided until complete satisfaction.
The money-back guarantee is based on the order being placed in good faith. Where a customer has placed design orders with more than one design agency for the same job with the intention to claim a refund, we do not consider it in good faith. In such a case, we reserve the right to decline a refund request.
All design jobs require customer feedback before finalizing the design; therefore, it is only fair that the customer gets involved and provides feedback to get the desired results.
The 100% unique design guarantee entitles you to a re-draw if our designed website is found to be considerably similar to another website design that may already exist. Any resemblance to an existing design will be merely a coincidence, and DIMS-TECH LLC will not accept any responsibility or claim any compensation in such a case. It is the client’s responsibility to verify their artwork.
To assure your refund request is approved, please make sure you meet the following requirements
Claim your refund specifying your concern by contacting us via any of the following three modes:
The My Account area serves as a convenient means of communication. It is solely your responsibility to regularly check the account area to address any queries, concerns, or provide additional instructions required by the designer. Failure to check or utilize the Account Area frequently does not provide adequate grounds for a refund. However, if you are unsure how to use the area, you may contact the customer support team at any time for assistance.
To ensure your satisfaction, our designers adhere closely to the specifications you provide in the order form. Each design is meticulously crafted after thorough research, guaranteeing both quality and uniqueness.
We continually refine the ordered design, revising it until you are completely satisfied, in accordance with the terms of your package.
Domain and hosting will be included for free with website packages, where applicable.
Email accounts provided with website packages can be configured on third-party email software such as Outlook. Each email account will have 10MB of space.
If you choose not to host your website with us, email accounts will not be provided.
Refunds are not applicable for hosting, domain, or email server packages.
All design order files are delivered to your “My Account” area as per the date specified on the “Order Confirmation.” Additionally, an email is sent to inform you about the delivery of your design order to your specific account area. Please note that all policies regarding revisions and refunds are subject to the date and time of the design order delivered to your account area.
We deliver all customized design orders via email within 5 to 7 days of receiving your order. However, if you require expedited service, we offer a RUSH DELIVERY option. With this service, you can receive your first website samples within 48 hours by paying just $100 extra!
For further assistance, you can contact us at our 24-Hour Customer Support Center.
We keep a record of your finalized design once we provide you the final files.
If you require the final files again in the future we can send them to you at your request.
We offer 24-Hour Customer Support to address your queries and questions.
You can contact us any time and we guarantee to respond immediately.
You agree that DIMS-TECH LLC is not liable for any correspondence from email addresses other than those followed by our own domain, such as “@nexodesign.com,” or any toll-free number not mentioned on our website. DIMS-TECH LLC should not be held responsible for any damages caused by such correspondence. We only take responsibility for communications through email addresses under our own domain name or via toll-free numbers already mentioned on the DIMS-TECH LLC website.
To access DIMS-TECH LLC services, you may be required to provide certain registration details or other information. By accepting these terms and conditions, you acknowledge that all information provided by you will be correct, current, and complete. If DIMS-TECH LLC believes that the information you have provided is not correct, current, or complete, we reserve the right to refuse your access to any services or resources, and to terminate or suspend your account at any time.
DIMS-TECH LLC operates under PCI DSS compliance, and therefore, is authorized to keep your credit card information on file. This information may be used for any recurring service, additional development hours, or server/network equipment required to develop or launch your website without prior notification. However, our representatives will always inform you about these processes so that you are aware of them.
At DIMS-TECH LLC, we guarantee that all of our customers’ websites are built from scratch. This ensures that you receive a website that is tailor-made to your specific requirements. We guarantee that your website will be unique and will impress your clientele.
The Company will assist the Client with the integration of 3rd party plugins and APIs, but any third-party integration required to assist with the functionality of the website will be STRICTLY standard. The Company will not be involved in any third-party dealings during the development of this project. All additional work will require a separate fee agreement.
You agree that DIMS-TECH LLC is not liable for any correspondence from email addresses other than those followed by our own domain, such as “..@mavicdesign.com,” or any toll-free number not mentioned on our website. DIMS-TECH LLC should not be held responsible for any damages caused by such correspondence. We only take responsibility for communication through email addresses under our own domain name or via toll-free numbers already mentioned on the DIMS-TECH LLC website.
